Return & Refund Policy

We want you to feel confident when shopping with YONOW. Please review our return, exchange, and refund policy before placing your order.

Return & Exchange Window

If you would like to request a return or exchange, please contact us at service@yonowwear.com within 14 days of delivery.

Return or exchange requests made after this window may not be accepted.

Return Eligibility

To be eligible for a return or exchange, items must be:

• Unused, unworn, and unwashed.
• In their original condition.
• Returned with all tags, packaging, accessories, and included items.
• Approved by our customer support team before being sent back.

How to Request a Return or Exchange

Please contact us at service@yonowwear.com before sending anything back.

To help us process your request faster, please include:

• Your order number.
• The item you would like to return or exchange.
• The reason for your request.
• Photos if the item is defective, damaged, or incorrect.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Defective or Incorrect Items

If you receive a defective item or an item that is different from your order, please contact us within 3 days of delivery at service@yonowwear.com.

Please include your order number, a brief description of the issue, and clear photos of the item, packaging, and shipping label.

After reviewing your request, we may offer a replacement, exchange, return, or refund when applicable.

Items That Cannot Be Returned or Exchanged

We may be unable to accept returns or exchanges in the following cases:

• The item has been worn, washed, altered, or used.
• The item has stains, odors, damage, makeup marks, deodorant marks, or signs of wear.
• Tags, packaging, accessories, or included items are missing.
• The return request was made after the return window.
• The item was sent back without prior approval.
• The item was damaged due to improper care, storage, or handling by the customer.
• The item is marked as final sale, non-returnable, or otherwise excluded from returns.

Size & Fit

Please check the size guide on each product page before placing your order. Sizing may vary slightly by style, fabric, silhouette, and stretch.

If you are between sizes or prefer a more relaxed fit, we generally recommend sizing up.

Contact Us

If you have questions about returns or refunds, please contact us at service@yonowwear.com.